Privacy Policy
Last Updated: January 15, 2025
1. Introduction
CSGO SKINHUB ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
By using our services, you consent to the collection and use of your information as described in this Privacy Policy.
2. Information We Collect
PERSONAL INFORMATION
Information you provide directly to us:
- Name and email address
- Steam account information
- Payment information (processed securely by third parties)
- Communication preferences
- Customer support inquiries
USAGE INFORMATION
Information collected automatically when you use our service:
- IP address and location data
- Device type and browser information
- Pages visited and time spent
- Purchase history and preferences
- Search queries and interactions
TECHNICAL INFORMATION
Technical data collected through cookies and similar technologies:
- Cookies and tracking pixels
- Session data and analytics
- Performance metrics
- Security logs and fraud prevention data
3. How We Use Your Information
We use the collected information for the following purposes:
Service Provision
- Process transactions and deliveries
- Manage user accounts
- Provide customer support
- Maintain platform security
Communication
- Send transaction confirmations
- Provide service updates
- Respond to inquiries
- Send promotional offers (with consent)
Improvement
- Analyze usage patterns
- Improve website performance
- Develop new features
- Personalize user experience
Legal Compliance
- Comply with legal obligations
- Prevent fraud and abuse
- Enforce our terms of service
- Protect user safety
4. How We Share Your Information
We may share your information in the following circumstances:
Service Providers
Third-party companies that help us operate our business (payment processors, hosting services, analytics providers).
Legal Requirements
When required by law, court order, or government request, or to protect our legal rights.
Business Transfers
In connection with a merger, acquisition, or sale of business assets.
With Your Consent
When you explicitly consent to sharing your information for specific purposes.
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
Technical Safeguards
- SSL/TLS encryption for data transmission
- Secure servers and databases
- Regular security assessments
- Access controls and authentication
Organizational Measures
- Employee training on data protection
- Limited access to personal information
- Data breach response procedures
- Regular security policy updates
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access
Request copies of your personal information
Correction
Request correction of inaccurate information
Deletion
Request deletion of your personal information
Restriction
Request restriction of processing
Portability
Request transfer of your data to another service
Objection
Object to processing for marketing purposes
To exercise these rights, please contact us at info@csgoskinhub.com
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Prevent fraud and ensure security
Typical Retention Periods:
- Account Information: Until account deletion + 30 days
- Transaction Records: 7 years for tax and legal purposes
- Support Communications: 3 years
- Marketing Data: Until you unsubscribe
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant authorities, to protect your information during such transfers.
9. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: info@csgoskinhub.com
Address: 326 Aspen Glen Landing SW Unit 114, Calgary, AB T3H 0N5, Canada
Phone: +14036866731